FAQ/Help
Who ships my order?
We ship all orders through the South African Post Office.
Does House of Hip Hop ship overseas?
Yes. We ship internationally via the SA Post Office.
How long will it take to receive my order?
All domestic orders should take approximately between 1-4 business days. International orders shipped by air should take about a week or two. We do our best to keep all of our customers updated on the status of your order. If you have any questions on the status of your order, please contact us at houseofhiphop@gmail.com.
How much will shipping cost?
Unfortunately, there are no set shipping charges. Rates fluctuate, and while our automatic estimation system is reliable, it is imperfect. Sometimes our estimated shipping rates can be disproportionate for weight and size, meaning that an order for the same number of items may be incorrectly estimated as costing about the same to ship. All shipping charges will be adjusted appropriately upon completion of the order.
What payment methods do you accept?
Credit cards are the preferred method of payment for us. We accept a variety of credit/debit cards via PayPal.com. PayPal processes our online transactions safely and securely. We do not have access to any of your credit card information. Upon completion of your transaction, you will receive a receipt from PayPal and later a shipping notice from us.
How does your pre-orders system work?
When you pre-order an item, it means you are ordering something before it is available. By pre-ordering the item, you are guaranteed that the House of Hip Hop store will ship it to you immediately upon its official release to us. On many occasions, the sore is able to ship items prior to their official release. However, we can not guarantee that it will arrive extra early. We try our best to both honor street dates and to get you stuff as close to and in some cases just prior to the official release date.
I am a retailer. Can you sell product to me wholesale?
HHH Distribution handles all wholesale inquiries from retailers. Contact them via e-mail at houseofhiphop@gmail.com.
What is your return policy?
No refunds or exchanges without prior approval. Requests for returns are to be reviewed individually at houseofhiphop@gmail.com, and are granted based on its unique circumstances. Please contact us before you return the product to make sure that we’ll accept it. We cannot always accept responsibility for warped records. Contact the SA Post Office if your package is damaged or appears to be tampered with.
How do I go about getting House of Hip Hop to manufacture or distribute my product?
Please send all materials for consideration to:
House of Hip Hop
ATTN: HHH A&R Dept.
29 Coke Street
West Park
Pretoria
0183
South Africa
Please include a letter explaining what you are looking for, as well as a one-sheet or any additional information about you and your product. Be absolutely certain to include your name and contact information on the product as well. The A&R department reviews everything but we cannot return each item we receive. HHH is very selective with its product, and we will only contact you if we are interested. So there is no need to email back asking about your product.
How can my company advertise on Houseofhiphop.co.za?
For rates and information regarding advertising on Houseofhiphop.co.za email your request to houseofhiphop@gmail.com
